Refund policy

Right of withdrawal
The customer can revoke his contract declaration within two weeks without giving reasons in text form (e.g. letter, fax, email) or by returning the goods. The period begins with receipt of this instruction at the earliest, but not before the delivery of the goods. The timely dispatch of the cancellation or the goods is sufficient to meet the cancellation deadline. The revocation must be sent to:
Powerinsole VertriebsgmbH
Address:Pfarrhofweg 1a
Phone:+43 664 28 27 788

In order to ensure the fastest possible processing, the customer must enclose a copy of the purchase invoice/delivery note and a detailed description of the error with the return of the goods. An omission has no legal consequences.

Consequences of cancellation
In the event of an effective cancellation, the mutually received services are to be postponed and any benefits (e.g. benefits of use) surrendered. If the goods deteriorate, Powerinsole can demand compensation. This does not apply if the deterioration of the goods is solely due to their inspection - as it would have been possible for the customer in a shop, for example. In addition, the customer can avoid an obligation to pay compensation by not using the goods like an owner and by refraining from anything that affects the value of the goods. The customer has to bear the costs of the return if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed an amount of EUR 40 or if the customer has not yet paid the consideration in the event of a higher price of the goods at the time of cancellation or has made a contractually agreed partial payment. The goods are to be returned to Powerinsole in their original packaging and with all packaging components if possible. If the original packaging no longer exists, suitable packaging must be used to provide adequate protection against transport damage. Only in the case of goods that cannot be shipped as a package (e.g. bulky goods or packages over 20 kg) is the customer entitled to declare the return by means of a return request in text form, e.g. by letter, fax or e-mail.
The right of withdrawal does not apply to contracts

  • about products that are manufactured according to customer specifications or are clearly tailored to the personal needs of the customer.
  • about products that have already been used. The Powerinsole is seen as a hygiene product and cannot be passed on to other customers after a single use.